Question 1

What's your cancellation policy?

Accepted Answer

Our cancellation policy is hassle-free: if you notify us more than 48 hours before your tour, you can cancel without any penalty. For private tours, we kindly ask that cancellations be made at least 2 weeks in advance to help us accommodate all guests smoothly.

In the event of inclement weather, if we determine it’s unsafe to conduct the tour, you may choose to reschedule or receive a full refund. Please note that no-shows are not eligible for refunds.

Question 2

What should we wear?

Accepted Answer

Wear comfortable shoes and clothing, and come swim-ready by wearing your swimsuit under a cover-up. There are restrooms at both swimming locations, but there may be a line, so being prepared means more time to enjoy the water.

Question 3

When will I receive a call regarding my tour with Hana & Beyond?

Accepted Answer

After you complete your booking with Hana & Beyond, a member of our team will contact you the day before your tour to confirm your reservation details and answer any questions you may have. This call is an opportunity to discuss any special requests, and provide important information about your tour itinerary, meeting points, and what to expect. If you have not received a text or call by 3pm, please reach out to our customer service team directly 808-871-2740 to ensure your tour is confirmed and all arrangements are in place.

Question 4

What should I bring with me on tour?

Accepted Answer

Please limit your belongings to a single tote bag or backpack. Our recommended list of items to bring on the tour are:​
Swim wear (optional)
Water Shoes (optional)
Charge cords
Cash for souvenirs and gratuity
Towels 
Reef-safe sunscreen
Bug Spray

Question 5

Are water shoes mandatory?

Accepted Answer

No, they are mainly for comfort while you are in the water. Both swimming locations have many rocks, and they make it easier to walk around. Sandals and flip flops are fine as well.

Question 6

Is breakfast included?

Accepted Answer

While we don’t provide breakfast, we do make a stop at a local café where you can purchase coffee and breakfast items if you’d like.

Question 7

Does the road to Hana cause motion sickness?

Accepted Answer

The Road to Hana has over 600 twists and turns, which can sometimes cause motion sickness for sensitive travelers. If you are prone to motion sickness, we recommend taking preventative measures ahead of time. Natural remedies such as ginger (ginger chews, ginger tea, or ginger candies) can help. Some guests also choose to take Dramamine before the tour to help prevent symptoms.

Question 8

What are the road conditions like on the Road to Hāna?

Accepted Answer

There are over 600 curves and 50+ one-lane bridges, so it can be a bit of an adventure!

There are windy turns, narrow one-lane bridges, and some bumpy sections especially as you get farther out toward East Maui, but don’t worry, we do all the driving for you.

Question 9

Are there places to change before and after swimming?

Accepted Answer

There are restrooms at both swimming locations.

Question 10

What meals are included on the tour?

Accepted Answer

Lunch is complimentary. We provide turkey tortilla wraps or vegetarian wraps with pineapple slices on the side, chips and cookies.  If you have any questions or dietary preferences, please contact us.

Question 11

Do you offer private tours?

Accepted Answer

Yes, we do offer private tours. This means your group will have exclusive use of the vehicle. Please note that while the tour is private, it is not a custom tour, the route and main stops are pre-planned. You’re welcome to adjust the time spent at each stop, as long as it fits within the overall tour schedule. If you have additional stops in mind, they must be requested ahead of time and approved prior to your tour date, as some locations are not permitted and cannot be included. Call 808-871-2740 to inquire.

Question 12

How many passengers does your van carry?

Accepted Answer

Our vans seat 9 to 14 passengers, but we limit each van to a maximum of 12 guests to ensure a comfortable ride. In rare cases of staff shortages, we may use our larger vehicle, which accomodates up to 25 passengers.

Question 13

Do you provide car seats?

Accepted Answer

Car seats and booster seats are available upon request at no additional cost. Please note that guests are responsible for installing the seats themselves. You are also welcome to bring and use your own. In compliance with Hawaii state law, children from 0 to 4 years old must use a car seat, while those from 5 to 10 years old must use a booster seat, unless they are already 4 feet 10 inches tall.

Question 14

My hotel/resort is not in the list of pickup locations? How can I complete my reservation?

Accepted Answer

To finalize your booking, please indicate the name and address of your lodging in the comments section and select a nearby hotel. We will confirm if a pickup can be arranged before your tour date, if we do not receive a confirmation from you, you will need to meet at our designated meeting spot in Kahului.

Question 15

We arrive to Maui on a cruise ship. Can we do an excursion from there?

Accepted Answer

Yes, we offer pickup and return services at Kahului Harbor and will coordinate arrangements to accommodate your arrival and departure times.

Question 16

What is the pick-up schedule?

Accepted Answer

Listed below are estimated pick-up and drop-off times. As a disclaimer, there are many factors and variables that determine the times of arrival and drop offs. The early start time allows us to get ahead of the crowd so you can enjoy the stops that we make with as few people as possible. We will contact you the day before your tour to confirm your exact pickup time.

Locations	Pick- Up Times	Drop Off Times
Paia	7:30 AM - 8:30 AM	5:00pm - 5:30pm
Kahului Airport	7:00AM - 7:30 AM	5:00pm - 5:30pm
Kahului Harbor	7:00 AM - 8:30AM	5:00pm - 5:30pm
Kahului	7:00 AM	5:00pm - 5:30pm
North Kihei	6:40 AM	5:00pm - 5:30pm
South Kihei	6:20 AM	5:00pm - 5:30pm
Wailea	6:20 AM	5:00pm - 5:30pm
Makena	6:30 AM	5:00pm - 5:30pm
Ma`alaea	6:50 AM	5:00pm - 5:30pm
Lahaina	6:30 AM	5:00pm - 5:30pm
Kaanapali	6:20 AM	5:00pm - 5:30pm
Honokaowai	6:20 AM	5:00pm - 5:30pm

Frequently asked questions